Transacton Services Agreement

TRANSACTION SERVICES AGREEMENT

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY


Thank you for trading on Phaata.com’s web-based transaction platform. This Phaata.com Transaction Services Agreement (this “Agreement”) describes the terms and conditions on which you conclude online transactions for products and services by using the online transaction sites in relation to www.phaata.com (the “Phaata.com Site”). This Agreement contains various limitations on Phaata.com’s transaction services as well as gives various powers and authority to Phaata.com with respect to online transactions using Phaata.com’s transaction services. This includes without limitation the power and authority to reject or cancel an online transaction, to refund the funds to a buyer or to release the funds to a seller. You should read this Agreement and to the extent as applicable, the relevant transactional terms, and other rules and policies of Phaata.com carefully which are hereby incorporated into this Agreement by reference.
1. Application and Acceptance of Terms

1.1 Contracting Party.
This Agreement is entered into between you (also referred to as “Member” hereinafter) and the Phaata.com entity listed below (“Phaata.com” or “we”) for use of Phaata.com’s certain transaction services as described below.
1.2 Transactional Terms.
Phaata.com provides an online transaction platform and ancillary services (“Transaction Services”) on the Phaata.com Sites which allow registered members of the Phaata.com Sites to conclude online transactions for products or services within the Phaata.com Sites subject to the terms of this Agreement. Phaata.com may publish transaction rules, dispute rules and other rules and policies for any type of online transactions and any subsequent amendments or modifications (“Transactional Terms”) as may be made from time to time. Such Transactional Terms are expressly incorporated into this Agreement by reference and you agree to be bound by such rules and policies.
As some or part of the Transaction Services may be supported and provided by affiliates of Phaata.com, Phaata.com may delegate some of the Transaction Services to its affiliates.
1.3 General Terms.
You agree that you shall also comply with relevant rules and policies published on the Phaata.com Sites which are also incorporated into this Agreement by reference (“General Terms”). The General Terms include without limitation:
  • Terms of Use; and
  • Privacy Policy.

1.4 Binding Agreement.
This Agreement, including the Transactional Terms and the General Terms form a legally binding agreement between you and Phaata.com in relation to your use of the Transaction Services. By accessing and using the Transaction Services, you agree to accept and be bound by this Agreement. Please do not use the Transaction Services if you do not accept all of the terms of this Agreement.
1.5 Amendments.
You acknowledge and agree that Phaata.com may amend any terms of this Agreement including the Transactional Terms and the General Terms at any time by posting the relevant amended and restated version on the Sites. The amended terms shall be effective immediately upon posting. By continuing to use the Transaction Services, you agree that the amended terms will apply to you. This Agreement may not otherwise be amended except in writing by an authorized officer of Phaata.com.
1.6 Language Version.
Unless otherwise Phaata.com has posted or provided a translation of the English version of any terms of this Agreement including the Transactional Terms and the General Terms, you agree that the translation is provided for convenience only and that the English language version will govern your use of the Transaction Services.
1.7 Phaata.com Affiliates.
Some of the Transaction Services may be supported by our affiliates.
1.8 Additional Terms.
In some cases, you may be required to additionally enter into a separate agreement with Phaata.com or our affiliates in connection with the Transaction Services (“Additional Terms”). If there is any contradiction between the provisions of this Agreement and the provisions of the Additional Terms, the Additional Terms shall govern the relevant types of Transaction Services or Online Transactions, as appropriate.
1.9 Membership Services.
This Agreement does not affect your agreement with us or any of our affiliates concerning your subscription and use of the membership services of the Sites, unless otherwise stipulated in this Agreement or the relevant service agreement.
2. Transaction Services
2.1 Transaction Services.
Phaata.com’s Transaction Services are designed to facilitate registered members of the Phaata.com Site to place, accept, conclude, manage and fulfill orders for the provision of products and services online within the Site (“Online Transactions”). Phaata.com reserves the right to change, upgrade, modify, limit or suspend the Transaction Services or any of its related functionalities or applications at any time temporarily or permanently without prior notice. Phaata.com further reserves the right to introduce new features, functionalities or applications to the Transaction Services or to future versions of the Transaction Services. All new features, functionalities, applications, modifications, upgrades and alterations shall be governed by this Agreement, unless otherwise expressly stated by Phaata.com.
2.2 Members Only.
Phaata.com’s Transaction Services are only available to registered members of the Phaata.com Site. If your subscription to the paid or free membership of the Phaata.com Site expires or is early terminated for any reason, you are not eligible to use the Transaction Services.
2.3 Types of Transactions.
Phaata.com’s Transaction Services are available to types of Online Transactions permitted by Phaata.com only. For any type of Online Transactions, Phaata.com may limit any or all of the Transaction Services to a specified group of members in accordance with the relevant Transactional Terms. The types of Online Transactions and other benefits, features and functions of the Transaction Services available to a registered member may vary for different countries and regions. No warranty or representation is given that the same type and extent of transactions, benefits, features and functions will be available to all members.
2.4 Lawful Items.
The products or services of an Online Transaction using the Transaction Services must be lawful items and must not be otherwise prohibited or restricted by this clause 2.4. You shall not use the Transaction Services in connection with any Online Transaction that:
(a) may infringe Phaata.com’s or any third party’s legitimate rights including but not limited to copyright, trademark right, patent or other intellectual property rights.
(b) may be in breach of other terms of this Agreement including the Transactional Terms and the General Terms. Phaata.com shall have the right to refuse or cancel any Online Transaction in breach of this clause 2.4.
2.5 Refuse or Cancel Transactions.
Apart from clause 2.4, Phaata.com reserves the right, at our sole discretion, to refuse or cancel any Online Transaction for any reason. Some situations that may result in an Online Transaction being rejected or canceled include where problems are identified by our credit and fraud control department, where Phaata.com has reason to believe the Online Transaction is unauthorized, violates any law, rule or regulations or may otherwise subject Phaata.com or any of our affiliates to liability. Phaata.com may also require additional verifications or information for any Online Transaction.
2.6 Transactional Terms.
For any type of Online Transactions, Phaata.com may impose additional restrictions, limitations and prohibitions as well as penalties for any violations in the relevant Transactional Terms.
2.7 Disputes between Buyers and Sellers.
You agree that any Dispute arising between you and the other party to an Online Transaction will be handled in accordance with clause 10, and that Phaata.com shall have the full right and power to make a determination for such Dispute. Upon receipt of a Dispute, Phaata.com shall have the right to request either or both of Buyer and Seller to provide supporting documents. You agree that Phaata.com shall have the absolute discretion to reject or receive any supporting document. You also acknowledge that Phaata.com is not a judicial or arbitration institution and will make the determinations only as an ordinary non-professional person. Further, we do not warrant that the supporting documents that the parties to the Dispute submit will be true, complete or accurate. You agree not to hold Phaata.com and our affiliates liable for any material which is untrue or misleading.
2.8 Powers of Phaata.com.
You expressly acknowledge and agree that Phaata.com shall have the full power, authority and discretion to reject or cancel an Online Transaction and to make a determination on any dispute between buyer and seller. You also acknowledge that this Agreement and the relevant Transactional Terms may not cover all issues that may arise in connection with an Online Transaction. You agree and accept that Phaata.com shall have the right to modify or supplement the Transaction Terms. You further agree and accept that Phaata.com shall have the right to make determinations wherever Phaata.com considers appropriate having regard to the evidence received by us, commonly accepted principles and practices in the relevant industries and interests of both Buyer and Seller regardless whether the issue in question has been expressly addressed in the Transactional Terms or this Agreement.
2.9 Phaata.com’s Records.
In case of any dispute in connection with any Online Transaction, the records of Phaata.com shall take precedence and be conclusive.
2.10 Transactions involving a third party finance provider.
You agree that:
(a) Phaata.com does not guarantee any third party finance provider (the “Lender”) will provide financing to Buyer in connection with the Online Transaction and shall not be held liable to Buyer or Seller in connection with any third party financing in connection with the Online Transaction;
(b) each of Buyer and Seller hereby authorizes Phaata.com to disclose information related to Buyer, Seller and/or the Online Transaction to the Lender in connection with the Lender’s provision of financing for the Online Transaction; and
(c) any dispute with the Lender in connection with the Online Transaction shall be resolved between the Lender and the Buyer. Notwithstanding the power given to Phaata.com under this Agreement, it is not Phaata.com’s obligation to resolve or assist in the resolution of such dispute.
3. Transactions between Buyers and Sellers
3.1 Seller and Buyer.
For the purpose of this Agreement, the term “Seller” means the registered member including but not limited to Freight Forwarders / Logistics suppliers / Carriers suppliers who supplies the product(s) or service(s) under an Online Transaction, and the term “Buyer” means the registered member including but not limited to Exporters / Importers / Freight Forwarders / Logistics suppliers who purchases or acquires the product(s) or service(s) under an Online Transaction.
3.2 Online Order.
Seller and Buyer shall enter into an Online Transaction for products or services by completing, submitting and accepting an order online using the applicable standard order form on the Phaata.com Site. Seller and Buyer yourselves shall be responsible for ensuring that you have agreed to, and specified, all the relevant terms and conditions for the products or services in the relevant online order form, including but not limited to the pricing, quantity, specifications, quality standards, inspection, shipping, logistics services, etc. Phaata.com may refuse to process or cancel any Online Transaction which in Phaata.com’s reasonable opinion, has insufficient information to constitute a binding contract.
3.3 Online Transactions Subject to This Agreement.
An Online Transaction is additionally subject to the applicable terms and conditions set forth in this Agreement and the Transactional Terms. Seller and Buyer shall complete the Online Transaction according to the terms of the online order, the relevant Transactional Terms and this Agreement. Seller or Buyer may only cancel any Online Transaction according to the relevant Transactional Terms.
3.4 Transaction between Seller and Buyer Only.
Each Online Transaction is made by and between a Seller and a Buyer only. Despite that Phaata.com provides the Transaction Services and, if applicable, may conduct formality review of an Online Transaction, Phaata.com shall not be considered as a party to the Online Transaction. Phaata.com does not represent Seller or Buyer in any Online Transaction. Phaata.com will not be responsible for the quality, safety, lawfulness or availability of the products or services offered under any Online Transaction or the ability of either Seller or Buyer to complete any Online Transaction. You agree that you will not hold Phaata.com and our affiliates and agents liable for any losses, damages, claims, liabilities, costs or expenses arising from any Online Transactions, including any breach, partial performance or non-performance of the Online Transaction by the other party to the transaction.
3.5 Payment of Contract Price.
For any Online Transaction, Buyer agrees to pay the full transaction price listed for Online Transaction to the Seller directly. Both Seller and Buyer agree not to hold Phaata.com and our affiliates liable for any losses, claims, liabilities, costs or expenses arising from the payment of contract price related to any Online Transaction.
4. Phaata.com Service Fees
4.1 Service Fees.
Phaata.com charges service fees for Online Transactions according to the fee schedules announced by Phaata.com on the Phaata.com Site. Phaata.com reserves the right to charge any service fees for other types of Online Transactions upon reasonable prior notification published on the Site.
4.2 Third Party Fees Not Included.
The service fees charged by Phaata.com do not include any fees for any service or product that you may acquire or purchase in connection with the Online Transaction. It shall be your responsibility to settle the fees with such third party vendors.
4.3 Taxes, Financial Charges Not Included.
All fees charged by Phaata.com are exclusive of any taxes, duties or other governmental levies or any financial charges. You agree to pay and be responsible for any taxes, duties, levies or charges for the use of the Transaction Services in addition to our service fees. In the event Phaata.com is required by any applicable law to collect or withhold any taxes or duties, you agree to pay such taxes or duties to Phaata.com.
5. Member’s Responsibilities
5.1 Provision of Information and Assistance.
You agree to give all notices, provide all necessary information, materials and approval, and render all reasonable assistance and cooperation necessary for the completion of the Online Transactions and Phaata.com’s provision of the Transaction Services. If your failure to do so results in delay in the provision of any Transaction Service, cancellation of any Online Transaction, or disposal of any funds, Phaata.com shall not be liable for any loss or damages arising from such default.
5.2 Representations and Warranties.
You represent and warrant that:
(a) you will use the Transaction Services in good faith and in compliance with all applicable laws and regulations,including laws related to anti-money laundering and counter-terrorism financing;
(b) all information and material you provide in connection with the use of the Transaction Services is true, lawful and accurate, and is not false, misleading or deceptive;
(c) you will not use the Transaction Services to defraud Phaata.com, our affiliates, or other members or users of the Phaata.com Site or engage in other unlawful activities (including without limitation dealing in products prohibited by law); and
(d) you have the legitimate right and authorization to sell, distribute or export the products using the Transaction Services and such products do not infringe any third party’s rights; and
(e) you have good title to the services ordered under the Online Transaction, and the services meet the agreed descriptions and requirements; and you will provide the services ordered with reasonable care and skills.
5.3 Breaches.
If you are, in Phaata.com’s opinion, not acting in good faith, abusing the Transaction Services, or otherwise in breach of this Agreement, Phaata.com shall have the right to cancel the relevant Online Transaction(s). Phaata.com also reserves the right to impose any penalty, or to temporarily or permanently suspend or terminate your use of the Transaction Services, temporarily or permanently suspend or terminate or procure the suspension or termination of your paid or free membership on the Phaata.com Site. Phaata.com also reserves the right to temporarily suspend the transaction functionalities of your account with Phaata.com for a prescribed period determined by Phaata.com, or permanently terminate the use of your Phaata.com account. Phaata.com may also publish the findings, penalties and other records regarding the breaches on the Phaata.com Site.
5.4 Obligations to Pay Taxes.
You shall be solely responsible for payment of any taxes, duties or other governmental levies or any charges or fees that may be imposed on any products or services purchased or supplied under or in connection with the Online Transactions.
5.5 Feedback System.
You shall not take any action which may undermine the integrity of Phaata.com’s feedback system, such as providing positive feedback on oneself on the Phaata.com Site using secondary Member IDs or through third parties or by providing unsubstantiated negative feedback on another member on the Phaata.com Site.
5.6 Indemnification by Member.
You agree to indemnify Phaata.com and our affiliates, employees, directors, officers, agents and representatives and to hold them harmless, from any and all losses, damages, actions, claims and liabilities (including legal costs on a full indemnity basis) which may arise, directly or indirectly, from your use of the Transaction Services or from your breach of this Agreement. Phaata.com reserves the right, at our own discretion, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate with Phaata.com in asserting any available defenses.
5.7 Collection and Use of Information
You acknowledge and agree that Phaata.com may, through your use of the Transaction Services, collect information about you and your Online Transactions, including but not limited to your credit information, business information, personal information (such as applicant name and home address), and financial information (the “Collected Information”). Phaata.com reserves the right to use the Collected Information for the purposes set forth in this Agreement and in the manner set out in the Website’s Privacy Policy. You further acknowledge and agree that Phaata.com may use the Collected Information for use in the operation, marketing and promotion of the Website as well as the Website’s products and services.
6. Confidentiality
6.1 Confidential Obligations.
You shall keep confidential all confidential information provided by other members of the Phaata.com Site or Phaata.com in connection with any Online Transaction or the Transaction Services.
6.2 Confidential Information.
All information and material provided by another member of the Phaata.com Site or Phaata.com will be deemed to be confidential information unless such information or material is already in the public domain or has subsequently becomes public other than due to your breach of the confidential obligations.
7. Disclaimer and Limitation of Liability
7.1 No Warranty.
You expressly agrees that your use of the Transaction Services is at your sole risk. To the full extent permitted by law the transaction services are provided on the "as is", "as available" and “with all faults” bases, and Phaata.com makes no representation or warranty that the transaction services will be uninterrupted, timely or error free. Phaata.com makes no representation or warranty with respect to the accuracy, truthfulness and completeness of the information provided by any member of the Phaata.com site. You will be solely responsible for all consequences resulting from your own judgement and decision to use or otherwise rely on such information. Phaata.com and our affiliates further expressly disclaims any and all warranties, express or implied, including but not limited to any warranties of condition, quality, durability, performance, accuracy, reliability, merchantability or fitness for a particular purpose or non-infringement even if advised of the possibility of such damages or if such possibility was reasonably foreseeable. All such warranties, representations, conditions, undertakings and terms are hereby disclaimed and excluded.
7.2 Exclusion and Limitation of Liabilities.
To the full extent permitted by law, phaata.com shall not be liable for any indirect, consequential, incidental, special or punitive damages, including without limitation damages for loss of profits or revenues, business interruption, loss of business opportunities or loss of data, whether in contract, negligence, tort, equity or otherwise, arising from the use of or inability to use the transaction services. The aggregate liability of Phaata.com and our affiliates and agents arising from the transaction services in connection with any online transaction shall not exceed the higher of the service fees charged by Phaata.com or us$50.
8. Force Majeure
Under no circumstances shall Phaata.com and our affiliates and agents be held liable for any delay or failure or disruption of the Transaction Services resulting directly or indirectly from acts of nature, forces or causes beyond our reasonable control, including without limitation, acts of God, Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, terrorism, war, governmental actions, orders of domestic or foreign courts or tribunals.
9. Notices
Except as explicitly stated otherwise, legal notices shall be served on you by sending notices to the email address in your latest membership profile on the Phaata.com Site. Notice shall be deemed given 24 hours after email is sent, unless we are notified that the email address is invalid. Alternatively, we may give you legal notices by mail to the address in your latest membership profile in which case the notice shall be deemed given five days after the date of mailing. Except as explicitly stated otherwise, legal notices shall be served on Phaata.com by sending the notices to Phaata.com at Phaata Company Limited, C1 Hoang Quoc Viet Street, Phu Thuan Ward, District 7, Ho Chi Minh City, Vietnam
10. Governing Law; Jurisdiction
10.1 Governing Law.
This agreement shall be governed by the laws of Socialist Republic of Vietnam without regard to conflict of law principles.
10.2 Amicable Negotiations.
If any dispute or claim arises from or in connection with this Agreement, an Online Transaction or your use of the Transaction Services (“Dispute”), the relevant parties shall resolve the Dispute through amicable negotiations.
10.3 Dispute between Buyer and Seller.
In case a dispute arises between buyer and seller from or in connection with an online transaction, if the dispute is not resolved through amicable negotiation within the prescribed time period according to the relevant transactional terms, you agree to submit the dispute to Phaata.com for determination. If you are dissatisfied with Phaata.com’s determination, you must apply to the Ho Chi Minh City Economical Court for arbitration and notify Phaata.com of such application within 20 calendar days after Phaata.com’s determination. If each of buyer and seller in the dispute does not apply for arbitration within the above 20 calendar days, each of the buyer and the seller shall be deemed to have agreed that Phaata.com’s determination shall be final and binding on you. Further, each of buyer and seller shall be deemed to have waived any claim against Phaata.com and our affiliates and agents.
10.4 Other Disputes.
In case a Dispute arises between you and Phaata.com in any other circumstances, if the Dispute is not resolved between you and Phaata.com, you and Phaata.com agree that the Dispute shall be finally resolved by arbitration with the Ho Chi Minh City Economical Court.
10.5 Ho Chi Minh City Economical Court Arbitration.
If any dispute is submitted to the Ho Chi Minh City Economical Court for arbitration, the arbitration shall be conducted in accordance with the rules of the Ho Chi Minh City Economical Court in force at the time of applying for arbitration as amended by this clause. The arbitration panel shall consist of one single arbitrator. Unless the parties agree otherwise, the arbitration shall be conducted in English and in Vietnamese. The arbitration shall be conducted by telephone, online and/or solely based on written submissions as specified by the party initiating the arbitration, provided that the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise agreed by the parties. The arbitration award rendered by the Ho Chi Minh City Economical Court shall be final and binding on all the relevant parties. The arbitration expenses shall be borne by the losing party unless otherwise determined in the award.
10.6 Indemnification.
If you initiate any legal proceedings against Phaata.com or our affiliates in breach of this clause 10, including any legal proceedings disputing Phaata.com’s determination which has become binding on you according to this clause 10, you shall hold Phaata.com and our affiliates, agents, employees, directors, officers harmless and indemnified against any claim, losses, damages that may be suffered by us.
10.7 Limitation Period.
In any event, you may not make any claim against Phaata.com or our affiliates under this Agreement after one year from the occurrence of the matter giving rise to the claim.
10.8 Injunctive Relief.
Notwithstanding the foregoing provisions, either party may seek injunctive or other equitable relief against the other party in any court of competent jurisdiction prior to or during the arbitration.
11. General Provisions
11.1 Entire Agreement.
This Agreement constitutes the entire agreement between you and Phaata.com with respect to and governs the use of the Transaction Services, superseding any prior written or oral agreements in relation to the same subject matter herein.
11.2 Severance.
If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be deleted and the remaining provisions shall remain valid and be enforced.
11.3 Headings.
Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.
11.4 Independent Contractor.
No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement.
11.5 No Waiver.
Any failure by Phaata.com and our affiliates to exercise any of our rights under this Agreement shall not constitute a waiver of such right or a waiver with respect to subsequent or similar breach. A waiver shall be effective only if made in writing.
11.6 Assignment.
Phaata.com shall have the right to assign this Agreement (including all of our rights, titles, benefits, interests, and obligations and duties in this Agreement) to any of our affiliates and to any successor in interest. Phaata.com may delegate certain of Phaata.com rights and responsibilities under this Agreement to independent contractors or other third parties. You may not assign, in whole or part, this Agreement to any person or entity.